Privacy Policy

 


Effective Date: Jan 16th, 2026
Last Updated: Jan 16th, 2026


ZHomesFurniture.com (“ZHomes”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website, services, and products, including www.zhomesfurniture.com (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We collect information to provide our Services, communicate with you, and improve your experience. This includes:

a. Information You Provide

  • Name, email, phone number, billing and shipping addresses
  • Order details, preferences, and product customization requirements
  • Payment details (bank transfer information, or card/wallet information when payment gateways are implemented)
  • Communications, feedback, and reviews

b. Information Automatically Collected

  • IP address, device information, browser type
  • Pages visited, time spent on pages, clicks, and interaction data
  • Cookies, analytics, and tracking data

c. Information from Third Parties

  • Data from courier partners or service providers to fulfill deliveries
  • Payment processors to process transactions securely
  • Marketing or analytics providers

 

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including delivery, assembly, and value-added services
  • Communicate order updates, service notifications, and promotions
  • Improve our website, products, and customer experience
  • Detect, prevent, and address technical issues, fraud, or illegal activity
  • Comply with legal obligations and resolve disputes

 

3. Legal Basis for Processing

  • Your consent (for marketing and communications)
  • Contractual necessity (to process your orders and provide Services)
  • Legal compliance (to meet Pakistani regulations)
  • Legitimate business interests (for service improvement, security, and analytics)

 

4. Cookies and Tracking

  • We may use cookies, pixels, and other tracking tools to enhance user experience, measure traffic, and deliver personalized content.
  • Categories of cookies:
    • Essential: Required for website operation
    • Functional: Remember user preferences
    • Performance: Understand usage patterns
    • Marketing: Track engagement with promotional content
  • You can manage cookies through your browser settings or website preference settings.

 

5. Sharing Your Information

We may share your information with:

  • Service providers: Couriers, payment processors, value-added service providers
  • Legal authorities: If required by law or to protect our rights
  • Analytics and marketing partners: To improve Services
  • Business transfers: In the event of a merger, acquisition, or sale of assets

We require all third parties to protect your data in accordance with this Privacy Policy.

 

6. Data Retention

  • Order information and payment records: retained for 7 years for legal and accounting purposes
  • Marketing data: retained until you withdraw consent
  • Other personal information: retained only as long as necessary for Services, legal obligations, or dispute resolution

 

7. Security of Your Data

  • We implement administrative, technical, and physical safeguards to protect your information
  • Sensitive data, including payment and personal information, is encrypted and stored securely
  • We regularly review and update our security practices
  • In the unlikely event of a data breach, affected users will be notified as required by law

 

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Withdraw consent to marketing communications at any time
  • Object to the processing of your data for legitimate business interests
  • Lodge a complaint with relevant Pakistani authorities if your rights are violated

To exercise any rights, contact us at zhomes@zubaidas.com


9. Children’s Privacy

  • Our Services are not directed at children under 18
  • If we discover we have inadvertently collected information from a minor, we will delete it promptly
  • Parents or guardians are responsible for supervising children’s use of our Services

 

10. International Data Transfers

  • Data may be transferred to third-party service providers outside Pakistan
  • We ensure adequate safeguards are in place to protect your information during international transfers

 

11. Marketing Communications

  • With your consent, we may send promotional messages via email, SMS, WhatsApp, or phone
  • You can unsubscribe or opt-out at any time using the links provided in communications or by contacting zhomes@zubaidas.com

 

12. Third-Party Links

  • Our Services may contain links to third-party websites
  • We are not responsible for the privacy practices of third parties
  • We encourage you to review their privacy policies before providing personal information

 

13. Updates to This Privacy Policy

  • We may update this policy to reflect changes in law, technology, or our Services
  • Updated versions will be posted on the website with an updated “Effective Date”
  • Continued use of our Services constitutes acceptance of the updated policy.

 

14. Contact Information

For privacy questions or requests:

ZHomesFurniture.com
Email: zhomes@zubaidas.com
Phone: +92 321 2024555